The teamwork between your Operations and QA&RA is a dream work? Sometimes it's a nightmare!

5 key facts to successfully align Operations and QA&RA

1. Sales Awareness

The truth is approval and certification are not an end in itself. The purpose is to make safe devices available and sell them. Both Operations and QA&RA need to know your customers and their needs. In frequent trainings they should learn how good and also bad performance affect your customer relationship which leads to revenue losses.

2. Awareness of your end-to-end processes

Especially the different roles and handovers in your end-to-end processes should be crystal clear for Operations and QA&RA. Knowledge about timelines and due dates will help both to understand needs and interconnections. Regular performance meetings can help to increase long-term collaboration and also find short-term solutions for current issues.

3. Digital Transformation

Digital transformation is essential for business growth but at an operational level it improves teamworking efficiency by finding the right information at the right place when needed. From this perspective digital solutions (that map your end-to-end processes!) can help to save time and costs. And by the way it will also boost your employee satisfaction.

4. Define common KPIs

Different standard KPI’s like Overall Equipment Effectiveness (OEE), Lead Time (Order Cycle Time) or Findings Closure Performance (audits) are well known. Setting meaningful common KPI’s to measure performance collaboration of Operations and QA&RA is challenging but will help to visualize the quality of teamwork.

5. Philosophy and Company Culture

Being interested in the quality of your company’s teamwork performance! To be aware of barriers - which are the reason for low performance and cause frustration such as analogue processes, misleading communication, and non-transparency - you are on a good way to improve your overall performance of your company.

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